| Service personnel are continually striving to attain and surpass their standards of quality for themselves and their units. These standards of quality are meeting their unit's mission, training standards, physical requirements and educational goals. There is a commitment to excellence in all of these fields.
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Client and Service-Oriented
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Educated
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Work Habits
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Flexibility and Adaptability
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Leadership Training
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Ability to Work as a Team Member and as a Team Leader
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Ability to Get Along with and Work with All Types of People
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Ability to Work Under Pressure and to Meet Deadlines
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Security Clearances
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Systematic Planning and Organization
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 All our staff has a training certificate and participates in ongoing HIPAA training, which will help to enforce that all privacy rules and regulations are followed precisely. We ensure that your members/providers receive the prompt, polite and professional attention they deserve.
We become your “A” team
- You define requirements and end-customer expectations.
- You define a quality assurance operation including monitoring, feedback, and analysis processes.
- We promote ongoing feedback sessions to ensure satisfaction and quick corrections of any issues.
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 In addition to English only, we also provide Spanish, and Bilingual services for our client partners.
We recruit and train the best professionals, building a successful team that quickly adapts to the needs and features of each client.
Your agents
- Your team of educated bi-lingual agents is thoroughly focused on your business.
- Each operator is hired and trained to your specific program requirements.
Your supervisory and QA teams
Your supervisory and quality assurance team process consists of daily monitoring of each agent’s sales and customer service performance, calls and other key parameters.
CorpoCall guarantees that all customer care and telemarketing calls (Inbound – Outbound) meet the quality standards set by clients.
In order to achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback in order to maintain the agent’s performance at its highest level.
Agent monitoring and evaluations are conducted as per our client’s specified frequency and makes sure that all HIPAA policies are followed.
The levels of quality and accuracy are set at 99%.
The parameters taken into consideration while monitoring the calls are agreed to by CorpoCall and client. At all times the following skills are considered: company branding, professionalisms and correct greeting, technical skills, trouble shooting, policy accuracy, accountability, efficiency, assistance, and proper closing.
Each of these skills will be prorated assigning greater importance towards the professionalism and the accuracy of the information handled.
Through this process and in conjunction with continuous training and coaching we strive to highlight the positive aspects of each agent and therefore emphasis a culture of positive attitude. |
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