Communication technologies have reached an incredible new level; it is now a streamlined, continuous process that can be delivered through PC, telephone and browser. It enhances productivity and customer satisfaction in a completely flexible and reliable way.

Corpocall uses the industry's most current technology to deliver unmatched results. Our solution is a virtual home agent model that frees your home agents from the constraints of a brick and mortar model; improving agent performance and quality, shortening ramp times and increasing scalability.

CorpoCall clients benefit from a completely managed cloud-based service model with comprehensive functionality that seamlessly integrates all call center services such as voice, email, web collaboration, instant messaging, video and desktop share.

CALL CENTER FEATURES

• Full Call Center, Automatic Call Distribution, skills based routing and Auto Attendants
• Elimination of geographic location barriers providing agents with instant access to information and people through real-time presence and communication
• Agents receive and make calls from anywhere in the USA at any time with built-in browser-based softphone
• Unified communications which improves agent performance and customer satisfaction
• Remote agents and supervisors
• Skills-based routing
• Supervisory modes: silent listen, whisper, and barge-in
• Call recording, inbound and outbound
• Detailed agent and queue reporting
• Live monitor for group and agent statistics
• Integrated instant messaging, desk sharing, and remote desktop access

BUSINESS PROCESS INTEGRATION

• Comprehensive Web Application Programmer Interface (WebAPI)
• Integration with standard email, contact, and calendar applications like Outlook
• Salesforce integration with embedded softphone and transaction logs
• Complete compliance and archive solutions